"This country has no tradition of specially restricting children’s access to depictions of violence. And California’s claim that 'interactive' video games present special problems, in that the player participates in the violent action on screen and determines its out-come, is unpersuasive."
Monday, June 27, 2011
Free speech wins out over impressionable children in Supreme Court ruling over violent interactive games
Wednesday, June 8, 2011
At least once a week, I get to play tech support department for my husband, often when he discovers a new feature on his iPhone. My husband is distinctly non-tech-savvy, as opposite from my technophile self as you could possibly get. But that's my only qualification as a support specialist, so usually we both end up frustrated and short-tempered.
Tech support remains the bane of many an consumer gadget-phile's existence, apparently, if a recent survey from Accenture is to be believed.
That poll tapped the opinions of approximately 3,900 consumers in 21 companies at the end of 2010. It found that most of us (63 percent) would love to find a single source of support for all the gadgets we use in our lives. The trouble is that often the support scenario on a gadget, especially a connected gadget, involves not just the device itself but some sort of Internet or communications service. In fact, there are a broad range of services involved which usually come from different companies: satellite radio, cable TV, mobile/wireless services, cable broadband connectivity, landline telephone, satellite TV, DSL broadband, and wireless Internet.
The reason that communications services enter into the two-fold: first, it could be part of the problem. But more important, it could be part of the solution, ala remote managed services that address device problems.
Noted Accenture analyst Kurt Hogan:
"Although consumers we surveyed are concerned with computer-related issues, our research shows that they are recognizing the value of integrated support to help manage their home and mobile devices, ranging from in-home support, including remote access, to live call-center and web support, to email. We expect this concern to broaden, especially as people integrate their business hardware into the home network environment and use smartphones much the way they use computers, to browse the web, pay bills, play games and more."
Common refrain: just make it easy.
Who fixes your tech when it goes on the fritz? Right now, you probably have to take it to several different places or place several different calls and then endure plenty of fingerpointing. There's definitely appeal in finding someone who can do it all, even, if you didn't buy all your stuff in the same place. Does such a service exist? If not, it should.